At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals.
As a Cengage employee, you will pioneer transforming the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.
We bring our “A” game, unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, everything we do, we do for the learner.
Associates in this role perform a number of functions that are critical to delivering world-class service, via both verbal and written communications. Associates handle a variety of inquiries with regards to orders, adjustments, gratis copy requests, various company websites, digital product registrations and general product and process inquiries. Our Contact Center Associates deliver accurate, professional, and dependable service to our customers which serves to improve our company’s position in the marketplace.
Decision Making/Problem Resolution